Someone has died. What should I do now?

You do not have to resolve everything at once. Here you will find guidance on the first steps. We are available by phone day and night.

Has a doctor not yet confirmed the death, and could there be a medical emergency?

If the person is unconscious, is not breathing normally or may be in life-threatening danger, immediately call 112 and follow the emergency operator's instructions.

First steps Documents Our support

Medical confirmation

A doctor must confirm the death. Following an expected death at home, contact the treating doctor's practice. In a hospital or care home, speak to the staff.

Give us a call

Tell us where the person has died and how we can reach you. We will discuss the next steps and agree the transfer arrangements with you.

0157 35 17 50 60

Moving forward together

We discuss documents, wishes and what happens next. You do not need to have chosen a funeral type or made arrangements before your first call.

We can sort out the documents together.

The documents required depend, among other things, on marital status. Have any available documents ready; we will discuss missing documents with you.

See the document overview

Useful for our first conversation

Name and location of the person who has died
Your contact details
Whether a doctor has already confirmed the death
Any known wishes or an existing funeral plan

You can also call us if you do not yet have all this information.

What we take care of for you.

We arrange the transfer, help with the necessary formalities and plan the burial and funeral ceremony with you. You decide how much you would like to arrange yourself.

An overview of our support

Your questions

Good to know.

What should I say during my first call?

It helps to give the deceased person's name and location, your callback number and whether a doctor has already confirmed the death.

Do I need to have all the documents ready?

No. Call us even if documents are missing. We will discuss which documents are needed and how missing records can be obtained.

What should I do following an expected death at home?

A doctor must confirm the death. Contact the treating doctor's practice; if it is unavailable, the out-of-hours medical service can help. If there may be a life-threatening emergency, call 112 immediately.

We listen.

You do not need to know what happens next yet. Give us a call.

0157 35 17 50 60